Privacy Policy

This Privacy Policy (“Policy”) explains how PT Packet Systems Indonesia (“PSI,” “we,” or “us”) collects, uses, shares, and protects personal information when you use our product, crampas.ai (“Product”). This Policy applies to the Product and related websites, APIs, plugins, and other related services (collectively referred to as “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not use the Services.

Remember that your use of Linear's Services is at all times subject to our Terms of Service. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

Collection of Personal Information

Information You Provide

When you use the Services, we may collect personal information that you voluntarily provide, including but not limited to:

Categories of Sources of Personal Data

Contact information, such as your name, email address, and phone number.
User-generated content, such as messages, requests, or other interactions with the Services.
Account information, such as username, password, and authentication tokens; and/or
Document information, such as agreements, financial documents, correspondence, legal and licensing documents, and other company-specific documents; and/or
Contextual data, such as website content, social media, or other specific user information.

Information Collected Automatically

When you access or use the Services, we may automatically collect certain information, including:

Categories of Sources of Personal Data

Device information, such as your IP address, browser type, operating system, and device identifiers.
Usage data, such as the pages you visit, features you use, and actions you take within the Services; and/or
Log data, such as server logs and error reports.

When you access or use the Services, we may automatically collect certain information, including:

Third-Party Information

We may receive personal information about you from third parties when you use the Services in conjunction with other systems, platforms, or plugins.

Use of Personal Information

We use the personal information we collect to:

Provide and maintain the Services
Improve and customize the functionality of the Services and user experience.
Respond to your inquiries, requests, or customer support needs.
Send you administrative and service-related communications.
Send you promotional or marketing communications (if you opt to receive them);
Detect, investigate, and prevent fraudulent or unauthorized activities; and/or
Comply with legal obligations and enforce our rights.

We will not use your personal information for purposes other than those described in this Policy unless we have obtained your consent or are required or permitted by law to do so.

Sharing of Personal Information

We may share your personal information with the following parties, in accordance with applicable laws:

Affiliates and subsidiaries. We may share your information with our affiliated companies and subsidiaries for the purposes described in this Policy.
Service providers. We may engage trusted third-party service providers to assist us in operating, maintaining, and improving the Services. These providers may have access to your personal information solely for the purpose of performing services on our behalf.
Business partners. We may share your information with trusted business partners who collaborate with us to offer integrated services or provide you with additional functionality.
Legal requirements. We may disclose your personal information if required by law, court order, or government authority.
Safety and security. We may share your personal information when we believe it is necessary to protect the safety, rights, or property of PSI, its users, or the public.

Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. It is your responsibility to maintain the confidentiality of your account information, including your username and password. Please notify us immediately if you become aware of any unauthorized use of your account.

Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. We may retain and use aggregated and anonymized data for statistical and analytical purposes, which will not identify you personally.

International Data Transfers

Your personal information may be stored and processed in any country where we or our service providers have facilities or servers. By using the Services, you consent to the transfer of your personal information to countries outside your country of residence, including countries that may have different data protection laws. If we transfer personal information from the European Economic Area (EEA) or other jurisdictions with specific data protection laws, we will implement appropriate safeguards to protect the privacy and security of your personal information.

Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws and regulations. These rights may include the right to access, correct, update, or delete your personal information. You also have the right to object to or restrict certain types of processing or request the portability of your personal information. To exercise your rights or make any requests regarding your personal information, please contact us using the contact information provided at the end of this Policy. We will respond to your request in accordance with applicable law.

Third-Party Links

The Services may contain links to third-party websites, services, or applications that are not owned or controlled by PSI. This Policy does not apply to such third-party platforms. We encourage you to review the privacy policies of those third parties before providing any personal information.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the updated Policy on the Services or by other means as required by law. We encourage you to review this Policy periodically to stay informed about our privacy practices. Your continued use of the Services after the effective date of the revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at: PT Packet Systems Indonesia The Manhattan Square Mid Tower, 25th Floor Jl. TB. Simatupang Kav. 1S, Jakarta 12560, Indonesia Phone No.: +6221 2971 0500 Email: